Returns & Refunds Policy
Your Rights Under Australian Consumer Law
Under Australian Consumer Law (ACL), you are entitled to a replacement or refund if a product is faulty, not fit for purpose or not as described.
Change of Mind
As a small, newly launched Australian business, we’re taking careful steps to grow sustainably, and we truly appreciate the support of our community as we introduce this new product.
At this stage, we don’t offer refunds for change of mind. However, we want you to feel confident in your purchase, so we’re happy to offer a store credit or exchange within 14 days of delivery, provided that:
- The item is unused and in original condition
- Packaging is intac
- The product shows no signs of wear
Return shipping costs for change-of-mind requests are the responsibility of the customer.
If you’re unsure before purchasing, please reach out; we’re always happy to help with questions, photos, or advice to make sure the bag is the right fit for you 💛.
Faulty Items
Our bags come with consumer guarantees under the Australian Consumer Law that can’t be excluded. If something is wrong with your bag, email us at livinco.contact@gmail.com as soon as you notice, with your order number, a description of the problem and photos. For a major failure you can choose a replacement or refund. For other faults, we’ll repair, replace or refund. We cover the reasonable cost of return postage for faulty items.
This information doesn’t affect your rights under the Australian Consumer Law.
How to Return
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Email us at livinco.contact@gmail.com with your order number and reason for return.
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We will approve and provide return instructions.
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Pack securely and send using a trackable service; we recommend retaining proof of postage.
Refunds
Refunds will be processed within 5 business days of receiving the returned item. Refunds will be made to the original payment method.